In light of the Covid-19 outbreak, Malaysia’s government has implemented a ‘restriction of movement order’ starting from March 18 to March 31. Should you decide to postpone/cancel your Peatix event as a precautionary measure, here are some guidelines to assist you: 

Cancelling your event

• Before cancelling the event, we recommend that you first communicate this to your attendees, ideally citing reason(s) for the cancellation. You can message your attendees by logging into your account, going to your event page, clicking on the “Attendees” list and using the “Message Attendees” function.

• To cancel your event, make sure you are logged into your account and select the event you wish to cancel. Click on “More” at the top right corner and select “Cancel Event”. Click “Yes” to proceed with the cancellation.  

• Upon cancellation, all purchased tickets will automatically be refunded to the attendees and they will receive an email notifying them of the event cancellation.

Cancellation fee

Peatix will not charge a cancellation fee for events cancelled under these conditions:

• If you are cancelling an event with only free tickets
• If you are cancelling an event where paid tickets have been sold in the last 50 days

However, a cancellation fee of MYR 10 per transaction applies for tickets that have been purchased for more than 50 days. 

Should your event fall under the latter category or if you require further clarifications regarding the potential cancellation fees, please feel free to reach out to us at https://peatix.com/contact and we will be happy to assist you from there.

Refund process

The refund will be handled by the credit card company that was used for the purchase of the tickets. The process period may vary, depending on the cutoff date of the card used.

Postponing your event

To make changes to your event date & time after your event page has been published, you can reach out to us at https://peatix.com/contact and we will be happy to help with the necessary amendments.

However, before you decide to go ahead with a postponement for your event, please ensure you have the alternative date in mind, otherwise, we would strongly encourage that you cancel the event (following the steps above) and proceed with creating a new event page only upon finalising the updated details.

We’re always here to help so reach out to us at https://peatix.com/contact if you have any questions or require any further assistance.